Frequently Asked Questions
In case you would like to receive a quotation before ordering, just send an email to email@example.com with your company details and concerning product or fill in the customer service contact form. We will send you the quotation as soon as possible. You can easily accept the quotation online and receive the invoice instantly.
For EU countries Streaming Valley offers FREE standard shipping with PostNL (for orders above €150,-)
For countries outside the EU a shipping fee is charged based on destination.
Contact our customer service to make a personal quote for you. Streaming Valley Europe logistics centre and warehouse is based in the Netherlands.
Ordered before 4PM is same day shipping from EU warehouse in the Netherlands
- Dependable on stock the delivery time for orders within BeNeLux are approx. 1-2 workdays.
- The standard shipping delivery time for EU countries is around 5-14 workdays. (depends on destination)
- Express shipping € 25,- within EU around 3-4 workdays.
- Priority shipping € 35,- within EU is around 1-2 workdays.
YOU MAY INITIATE A RETURN OR EXCHANGE ONLINE OR BY PHONE.
- FILL OUT THE ONLINE RETURN FORM
Get an RMA (Return Merchandise Authorization) Number by filling out the online form found in the My Account section, or by contacting us by phone (+31317210310)
- PACK YOUR ITEM PROPERLY
Place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged.
- SHIP YOUR ITEM WITH RETURN LABEL
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured service with a tracking number. We cannot be responsible for lost packages.
Enterprise purchasing (B2B) is available for EU commercial businesses, government agencies and non-profit organisations with a valid Chamber of Commerce number subject to approval by our staff.
As a Streaming Valley B2B account holder you will get the following benefits:
- Purchase Order Acceptance
- Net 30 payment terms
- Personal Quotation and Expert advice & support according to your specific situation and demands
- Dedicated team who’ll remember your name
- Competitive pricing, get just-for-you discounts on qualified purchases
- Tax Exempt Status for qualifying business
- Flat rate priority shipping within EU
For more information contact us: +31 (0)317 210 310 or schedule a call
All prices are net prices ex. VAT. All prices are with reservation and subject to change without notice.
We calculate Duty VAT, Taxes, etc. in accordance with laws and import regulations of the destination country. These fees are usually based on destination (shipping adress), item type, and country of origin, manufacture or assembly. If you operate a business in EU and have a valid VAT ID number, you may be exempt from VAT fees.
Lost your password? Please use the lost password link and enter your username or email address. You will receive a link to create a new password via email.
Read more about our privacy & security policies to keep your data secure
Let us know how we can help! Chat now for a quick answer, we typically reply within a few minutes. Call us on +31 317 210 310 or send us an email to firstname.lastname@example.org our current email response time is 1 business day.
For questions about orders and support please sign in and check our customer service option for more information.
Yes we ship to the UK, be aware that advertised pricing is exclusive VAT and Custom Duties/Taxes applicable in UK.
All items sold by Streaming Valley are provided a warranty identical to the provisions and limitations of the manufacturer’s warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer’s warranty or one (1) year, whichever is less. Your warranty card and/or sales slip must accompany all items.
Used equipment is covered under a 90-day parts and labor warranty.
Streaming Valley will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. Streaming Valley liability is limited to the monetary value of the merchandise.