Popular Questions

Want to order as a Business

Want to order as a Business? Just apply for a Streaming Valley Pro-AV business account.  This option is available for EU commercial businesses, government agencies and non-profit organisations with a valid Chamber of Commerce number subject to approval by our staff.

As a PRO-AV business account holder you will get the following benefits:

  • Use your PRO-AV username to get special offers and prices.
  • Personal Quotation and support according to your specific situation and demands, quantum discount.
  • Credit account. After goods have been shipped you will receive an invoice with a payment term of 8 days .

For more information contact us: +31 (0)317 210 311

Sales and Expert Advice

Need help or professional advice schedule a call with our help center +31317210311 or chat with us!

Offers & Orders

In case you would like to receive a quotation before ordering, just send an email to info@streamingvalley.com with your company details and concerning product and we shall send you the quotation as soon as possible. You can easily accept the quotation online and receive the invoice instantly.

Prices

All prices are net prices ex. VAT. All prices are with reservation and subject to change without notice.

We calculate Duty VAT, Taxes, etc. in accordance with laws and import regulations of the destination country. These fees are usually based on destination, item type, and country of origin, manufacture or assembly. If you operate a business in EU and have a valid VAT ID number, you may be exempt from VAT fees.

Shipping & Delivery

Streaming Valley offers flat rate european delivery ( standard shipping € 20,- / priority shipping € 35,- ) and free shipping to the Netherlands, Belgium and Luxembourg for orders more than € 50,-. For other countries outside the EU a shipping fee is charged based on destination.

The delivery time for domestic orders are approx. 1-2 workdays, dependable on stock. The delivery time for foreign countries is around 6-7 workdays.

Payment Methods

At Streaming Valley you will get attractive prices, professional advice and support on delivered goods.

Streaming Valley offers his customers, depending on the order and with the exception of certain products and total purchase amount, the following payment methods:

Creditcard (Visa, MasterCard en American Express)
You can safely fill in your creditcard details through our highly secured SSL security procedure and  we shall make sure that we complete the transaction in good order with your creditcard organisation.

iDEAL
This payment method is only available for customers with a Dutch debit card and card reader. When you choose for this payment method  you shall be redirected to a safe payment environment of your own bank where you can complete the transaction under strict security policies of your bank.

Gift vouchers & Discountcodes
When using one of these promotions, make sure that you exactly take over what is stated on the voucher or discount code you have received.

Postpay (Payment afterwards)

Want to order as a Business? Just apply for a Streaming Valley Pro-AV business account.  This option is available for EU commercial businesses, government agencies and non-profit organisations with a valid Chamber of Commerce number and VAT number, subject to approval by our staff.

As a PRO-AV business account holder you will get the following benefits:

  • Use your PRO-AV account to get special offers and prices.
  • Personal Quotation and support according to your specific situation and demands, quantum discount.
  • Credit account. After goods have been shipped you will receive an invoice with a payment term of 8 days.

For more information contact us: +31 (0)317 210 311

Bank transfer
If your country is a SEPA-country  we also offer you the possibility to pay by SEPA bank transfer during the checkout process. If your country is not part of the SEPA alliance, then you can send  us your shipping address and the concerning product by mail to: info@streamingvalley.com. We shall send you a proforma invoice. After we have received your payment we shall ship the ordered goods of which you will also get a Track & Trace number.

Return Policy

Requirements for returns:
- sufficient  porto;
- Copy of Invoice with R.M.A. number;
- Clear written accompanying letter;
- Product must be undamaged and in original package without any damages.

Returns that don't meet these requirements would not be accepted!
Wrong ordered products can only be returned within the normal complaint period of 6 days. The product must be undamaged and in original package without any damages. To process wrong ordered products we charge €17,50 p.p. Returns that are send after the complaint period of 6 days will not be accepted!

RMA procedure

A returned product is only accepted when it meets the following requirements. Products returned otherwise are not accepted.

Returned goods must meet the following requirements:
- All shipping costs and fees are prepaid by the customer
- Goods are returned with an enclosed RMA form
- The RMA number must be marked clearly on the outside of the package
- Goods must be returned in solid packaging
- Products which have been ordered incorrect, must be returned in original packaging and in same condition as when shipped
- Goods must be returned within two weeks after the RMA form has been send. After these two weeks the RMA request is no longer valid and with this the right to return this product.
- Products returned without an RMA number will not be accepted and will be returned at senders expense

Return all parts to:

Streaming Valley
Morsestraat 6
6716 AH Ede
The Netherlands
Attn: RMA#

Warranty

All items sold by Streaming Valley are provided a warranty identical to the provisions and limitations of the manufacturer’s warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer’s warranty or one (1) year, whichever is less. Your warranty card and/or sales slip must accompany all items. Used equipment is covered under a 90-day parts and labor warranty. Streaming Valley will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. Streaming Valley liability is limited to the monetary value of the merchandise.

Cancel your order

Cancellation can only be done by postal.

Contact

Our sales department and distribution centre is located in Ede, The Netherlands.
They are available on monday - friday from 9.00 AM - 17.00 PM UTC +1 via +31 (0) 317 210 311.

Terms & Conditions

On all our deliveries and services are Dutch-ICT Terms & Conditions applicable registered under number 30174840 at the Chamber of Commerce.

Below you can download the ICT Terms & Conditions in PDF-format.

Dutch Terms & Conditions Streaming Valley

English Terms & Conditions Streaming Valley

Privacy & Security

Streaming Valley top-priority is keeping users’ data secure. Read More about our privacy & security policies.

Warranties

Manufacturer warranty is applicable on all our products.

Return Policy & Instructions

Return Policy