Help Center
Frequently Asked Questions
Shipping & Delivery
For EU countries Streaming Valley offers FREE standard shipping and flat rate express and priority shipping
For countries outside the EU a shipping fee is charged based on destination. Contact our helpcenter to make a personal quote for you. Streaming Valley Europe logistics centre and warehouse is based in the Netherlands.
Ordered before 15:59 is same day shipping from EU warehouse in the Netherlands
Delivery
- Dependable on stock the delivery time for orders within BeNeLux are approx. 1-2 workdays.
- The standard shipping delivery time for EU countries is around 5-7 workdays.
- Express shipping € 25,- within EU around 2-3 workdays.
- Priority shipping € 35,- within EU is around 1-2 workdays.
Sales and Expert Advice
Need help or professional advice schedule a call with our help center +31317210310 or chat with us!
Languages
We are happy to help you in your language. Speaking Dutch, English, German, Spanish and French.Â
Offers & Orders
In case you would like to receive a quotation before ordering, just send an email to orders@streamingvalley.com with your company details and concerning product and we shall send you the quotation as soon as possible. You can easily accept the quotation online and receive the invoice instantly.
Prices
All prices are net prices ex. VAT. All prices are with reservation and subject to change without notice.
We calculate Duty VAT, Taxes, etc. in accordance with laws and import regulations of the destination country. These fees are usually based on destination (shipping adress), item type, and country of origin, manufacture or assembly. If you operate a business in EU and have a valid VAT ID number, you may be exempt from VAT fees.
Payment Methods
At Streaming Valley you will get attractive prices, professional advice and support on delivered goods.
Streaming Valley offers his customers, depending on the order and with the exception of certain products and total purchase amount, the following payment methods:
Creditcard (Visa, MasterCard en American Express)
You can safely fill in your creditcard details through our highly secured SSL security procedure and  we shall make sure that we complete the transaction in good order with your creditcard organisation.
iDEAL
This payment method is only available for customers with a Dutch debit card and card reader. When you choose for this payment method  you shall be redirected to a safe payment environment of your own bank where you can complete the transaction under strict security policies of your bank.
Gift vouchers & Discountcodes
When using one of these promotions, make sure that you exactly take over what is stated on the voucher or discount code you have received.
Postpay (Payment afterwards) / Enterprise Purchasing
Want to order as a Business? Just apply for a Streaming Valley B2B business account. Â This option is available for EU commercial businesses, government agencies and non-profit organisations with a valid Chamber of Commerce number and VAT number, subject to approval by our staff.
As a Streaming Valley Enterprise B2B account holder you will get the following benefits:
- Personal Quotation and Expert advice & support according to your specific situation and demands
- Dedicated team who’ll remember your name
- Competitive pricing, get just-for-you discounts on qualified purchases
- Net 30 payment terms
- Tax Exempt Status for qualifying business
- Flat rate priority shipping within EU
- Purchase Order Acceptance
For more information contact us: +31 (0)317 210 311
Bank transfer
If your country is a SEPA-country we also offer you the possibility to pay by SEPA bank transfer during the checkout process. If your country is not part of the SEPA alliance, then you can send  us your shipping address and the concerning product by mail to: info@streamingvalley.com. We shall send you a proforma invoice. After we have received your payment we shall ship the ordered goods of which you will also get a Track & Trace number.
RMA procedure
A returned product is only accepted when it meets the following requirements. Products returned otherwise are not accepted.
Returned goods must meet the following requirements:
- All shipping costs and fees are prepaid by the customer
- Goods are returned with an enclosed RMA form
- The RMA number must be marked clearly on the outside of the package
- Goods must be returned in solid packaging
- Products which have been ordered incorrect, must be returned in original packaging and in same condition as when shipped
- Goods must be returned within two weeks after the RMA form has been send. After these two weeks the RMA request is no longer valid and with this the right to return this product.
- Products returned without an RMA number will not be accepted and will be returned at senders expense
Return all parts to:
Streaming Valley
Morsestraat 6
6716 AH Ede
The Netherlands
Attn: RMA#
Warranty
All items sold by Streaming Valley are provided a warranty identical to the provisions and limitations of the manufacturer’s warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer’s warranty or one (1) year, whichever is less. Your warranty card and/or sales slip must accompany all items.
Used equipment is covered under a 90-day parts and labor warranty.
Streaming Valley will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. Streaming Valley liability is limited to the monetary value of the merchandise.
Cancel your order
Cancellation can only be done by postal.
Contact
Our sales department and distribution centre is located in Ede, The Netherlands.
We are there to help you on monday - friday from 9.00 AM - 17.00 PM UTC +1 via +31 (0) 317 210 310.
PRO-AV Business
Want to order as a PRO-AV business partner, apply for a Streaming Valley PRO-AV business account. This option is available for EU commercial businesses with a valid Chamber of Commerce number and VAT number subject to approval by our staff.
As a PRO-AV business account holder you will get the following benefits:
- Customer-specific pricing and promotions with fast online ordering from PROAV partner portal
- Get just-for-you discounts on qualified purchases
- Support according to your specific situation and demands
- Talk with a dedicated team who’ll remember your name
- Flat rate priority shipping within EU
- Get access to demo units and webinars
For more information contact us: +31 (0)317 210 310 or apply here
Enterprise Purchasing
Enterprise purchasing is available for EU commercial businesses, government agencies and non-profit organisations with a valid Chamber of Commerce number subject to approval by our staff.
As a Streaming Valley B2B account holder you will get the following benefits:
- Personal Quotation and Expert advice & support according to your specific situation and demands
- Dedicated team who'll remember your name
- Competitive pricing, get just-for-you discounts on qualified purchases
- Net 30 payment terms
- Tax Exempt Status for qualifying business
- Flat rate priority shipping within EU
- Purchase Order Acceptance
For more information contact us: +31 (0)317 210 311Â schedule a call
Educational Purchasing
Educational purchasing is available for EU Educational institutes or organisations with a valid Chamber of Commerce number subject to approval by our staff.
As a Streaming Valley Edu account holder you will get the following benefits:
- Personal Quotation and Expert advice & support according to your specific situation and demands
- Dedicated team who’ll remember your name
- Competitive pricing, educational discounts on qualified purchases
- Net 30 payment terms
- Tax Exempt Status for qualifying business
- Flat rate priority shipping within EU
- Purchase Order Acceptance
For more information contact us: +31 (0)317 210 310Â schedule a call