Return Policy & Instructions
Returned goods must meet the following requirements:
- All shipping costs and fees are prepaid by the customer
- Copy of the original invoice with the requested RMA number included
- Clear description of the reason of return
- Products must be in original packaging and in same condition as when shipped
Returned goods not meeting these demands will not be accepted!
When goods are ordered incorrectly, these may be returned for refund within 6 days of purchase. These goods must be returned in the original, sealed and undamaged packaging and may not be returned with additional stickers, tape or addresses. An administration fee of € 16,00 is charged for the refund of incorrectly ordered goods. After 6 days, returns are no longer possible.
You may initiate a return or exchange online or by phone.
Fill Out the Online Return FormGet an RMA (Return Merchandise Authorization) Number by filling out the online form found in the My Account section, or by contacting us by phone (+31317210311)
Pack Your Item Properly
Place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged.
Ship Your Item with Return Label
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured service with a tracking number. We cannot be responsible for lost packages.
Streaming Valley reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. Streaming Valley can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Streaming Valley is not responsible for personal data or items left in returned merchandise. Streaming Valley is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.